Arriving at Tokyo Station with a suitcase and heading to your hotel?
You may be able to send your luggage directly from Tokyo Station to your hotel on the same day.
This allows you to explore Tokyo without carrying your suitcase or returning to a luggage storage counter.
Three services to consider are JRE Hands-Free Travel, Sagawa Express and Airporter.
However, booking deadlines, luggage drop-off times, hotel eligibility and delivery schedules vary.
Important: Check the latest information before arriving at Tokyo Station.
Service hours, prices and delivery conditions may change without notice. Same-day delivery does not guarantee arrival at a specific time.
- 1. Tokyo Station to Hotel — Quick Comparison
- 2. JRE Hands-Free Travel — JR East
- 3. Sagawa Express — Tokyo Station Nihonbashi Exit
- 4. Airporter — Book Luggage Delivery Online
- 5. Which Service Should You Choose?
- 6. Five Common Mistakes to Avoid
- 7. What Should You Keep With You?
- 8. Related Tokyo Luggage Guides
- Final Tip
- Information Note and Disclaimer
1. Tokyo Station to Hotel — Quick Comparison
| Service | Booking Deadline | Luggage Drop-off | Hotel Arrival |
|---|---|---|---|
| JRE Hands-Free Travel | Online: 7 AM on the day | By 3 PM | Around 6–7 PM |
| Sagawa Express | Ask at the counter | By 1 PM | From 4 PM |
| Airporter | 11 PM the previous day | By 1 PM | From 8 PM |
These are published schedules as of October 2026.
Important: Booking deadlines and luggage drop-off deadlines are different.
JRE may also accept luggage without an advance reservation, subject to availability and acceptance conditions.
All delivery times are estimates.
2. JRE Hands-Free Travel — JR East
JR East offers a same-day hotel luggage delivery service called JRE Hands-Free Travel (JRE 手ぶら旅).
Where Can You Drop Off Your Suitcase?
At Tokyo Station, two participating counters are:
BAGGAGE STORAGE+
- Location: Gransta Underground North Gate area, inside the JR ticket gates
- Delivery reception: 9:30 AM–3:00 PM
Shinkansen South Transfer Gate Counter
- Location: Near the Shinkansen South Transfer Gate, inside the JR paid area
- Delivery reception: 9:00 AM–3:00 PM
Do You Need a Reservation?
Online reservations are accepted until 7:00 AM on the day of use.
The staffed delivery counters may also accept luggage without advance reservations.
However, walk-in acceptance depends on the service conditions and available capacity.
How Much Does It Cost?
Published Tokyo Station counter prices include:
| Total Suitcase Dimensions | Price |
|---|---|
| Up to 140 cm | ¥1,800 |
| Up to 160 cm | ¥2,000 |
| Up to 250 cm | ¥3,000 |
Important: The online reservation service generally limits luggage to 160 cm in total dimensions and 30 kg.
The counter pricing includes a larger size category, but oversized luggage may require separate confirmation before acceptance.
Check the applicable restrictions and final price before visiting.
When Will Your Suitcase Arrive?
JR East estimates delivery to eligible hotels in Tokyo’s 23 wards and Urayasu at around 6:00–7:00 PM.
This is not a guaranteed arrival time.
Which Hotels Are Eligible?
For online reservations, only participating accommodation facilities displayed in the booking system are eligible.
Bring confirmation of your hotel reservation, including the guest’s name, hotel address and check-in date.
Common mistake: Assuming every hotel in Tokyo can receive luggage through this service.
Always confirm your hotel before traveling to the counter.
JRE Hands-Free Travel — Official Reservation Website (Japanese)
JR East Logistics — Official Delivery Information (Japanese)
3. Sagawa Express — Tokyo Station Nihonbashi Exit
Sagawa Express provides same-day luggage delivery from Tokyo Station to eligible hotels.
Where Is the Counter?
Tokyo Station Nihonbashi Exit Service Center
- Location: First Avenue Tokyo Station, 1st Floor
- Address: 1-9-1 Marunouchi, Chiyoda-ku, Tokyo
- General counter hours: 7:00 AM–9:00 PM
- Same-day hotel delivery deadline: 1:00 PM
- Estimated hotel arrival: 4:00 PM or later
Important: The counter may remain open after the same-day delivery deadline.
Arriving at 3:00 PM does not mean you can still request same-day delivery.
How Much Does It Cost?
Published same-day delivery prices:
| Suitcase Size and Weight | Price |
|---|---|
| Up to 100 cm / 10 kg | ¥1,520 |
| Up to 140 cm / 20 kg | ¥2,180 |
| Up to 160 cm / 30 kg | ¥2,440 |
Prices include tax.
Smaller luggage categories are also available.
Do You Need to Book?
You can inquire directly at the Sagawa Express counter about same-day hotel delivery.
However, the company’s general online shipping application does not support every same-day delivery request.
Before arriving, confirm directly with the counter that your luggage and hotel are eligible.
Same-day delivery is available for eligible hotels in Tokyo’s 23 wards and Urayasu.
Sagawa Express — Official Tokyo Station Service Center (English)
4. Airporter — Book Luggage Delivery Online
Airporter offers luggage delivery from Tokyo Station to eligible hotels in Tokyo’s 23 wards and the Maihama area.
Where Do You Leave Your Suitcase?
Airporter uses the Sagawa Express luggage counter at Tokyo Station’s Nihonbashi Exit.
- Location: First Avenue Tokyo Station, 1st Floor
- Drop-off deadline: 1:00 PM
- Booking deadline: 11:00 PM the previous day
Although Airporter and Sagawa Express use the same counter, they have different reservation, pricing and delivery conditions.
How Much Does It Cost?
Published Airporter prices include:
| Total Luggage Dimensions | Price |
|---|---|
| Up to 120 cm | ¥1,650 |
| Up to 160 cm | ¥2,200 |
| Up to 180 cm | ¥3,850 |
These are published standard charges, including tax. Additional options or restrictions may apply.
Confirm the final price during booking.
When Can You Collect Your Suitcase?
Airporter’s updated Tokyo service guide lists hotel collection from 8:00 PM.
Some older official English information lists an earlier time.
Always follow the delivery schedule shown in your confirmed reservation.
How to Book
- Open the Airporter booking website.
- Select Tokyo Station as the departure location.
- Choose your hotel and delivery date.
- Check your suitcase’s size and weight.
- Confirm the price and collection schedule.
- Complete your reservation and payment.
- Bring your luggage to the designated counter before the deadline.
Important: Accommodation without staffed front desk service may not be eligible.
Confirm that your hotel can receive and hold your luggage.
Airporter — Official Website (English)
Airporter — Official Service Information (English)
Airporter — Updated Tokyo Delivery Schedule (Japanese)
5. Which Service Should You Choose?
If You Have Not Booked in Advance
Ask Sagawa Express or a JRE staffed delivery counter whether same-day luggage delivery is still available.
Do not assume walk-in acceptance is guaranteed.
If You Can Plan Ahead
JRE online reservations or Airporter may be convenient.
Remember that their booking deadlines are different.
If You Need Your Suitcase Early in the Evening
Compare the estimated delivery times carefully.
Sagawa Express publishes an estimated arrival from 4:00 PM, while JRE and Airporter publish later schedules.
These are estimates, not guaranteed times.
If You Need Immediate Access to Your Luggage
Temporary luggage storage may be more suitable than delivery.
With temporary storage, you can return to collect your suitcase during the provider’s collection hours.
6. Five Common Mistakes to Avoid
Mistake 1: Checking Only the Counter’s Opening Hours
A counter may remain open after same-day delivery acceptance has ended.
Solution: Check the specific same-day luggage drop-off deadline.
Mistake 2: Assuming Every Hotel Is Eligible
Some services only deliver to participating hotels.
Solution: Confirm your exact hotel name and address before booking.
Mistake 3: Bringing an Oversized Suitcase
Each provider has different luggage size and weight restrictions.
Solution: Measure your suitcase before leaving for Tokyo Station.
Mistake 4: Going to the Wrong Counter
Some JR counters are inside the paid railway area, while Sagawa Express operates near the Nihonbashi Exit.
Solution: Check the exact counter location and ticket-gate access.
Mistake 5: Expecting Delivery at an Exact Time
Same-day delivery can be delayed by traffic, weather or operational circumstances.
Solution: Keep everything you need that evening in a separate bag.
7. What Should You Keep With You?
Before sending your suitcase, keep these important items:
- Passport and travel documents
- Cash and payment cards
- Medication
- Mobile phone and charging cable
- Hotel reservation information
- Anything you need before your suitcase arrives
Check each delivery company’s list of prohibited or restricted items before handing over your luggage.
8. Related Tokyo Luggage Guides
If same-day luggage delivery is unavailable, temporary storage may be another option.
Tokyo Station Coin Lockers Full? Where to Store Luggage
Suitcase Storage in Tokyo: Department Stores and Shopping Centers
Final Tip
Sending your suitcase from Tokyo Station to your hotel can save you from carrying heavy luggage while sightseeing.
However, always check the latest official information before arriving at Tokyo Station.
Confirm the booking deadline, luggage drop-off time, hotel eligibility, suitcase restrictions and estimated arrival time.
If you need your suitcase immediately, consider temporary storage instead
Information Note and Disclaimer
Information based on official sources available as of October 2026.
Luggage delivery prices, booking deadlines, counter locations, operating hours, accepted suitcase sizes, weight limits, eligible hotels and delivery schedules may change without prior notice.
Same-day delivery and arrival at a specific time are not guaranteed. Services may be unavailable, fully booked or delayed due to weather, traffic, operational conditions or other circumstances.
Before traveling to Tokyo Station, always check the latest information on the official service provider’s website. Confirm your reservation, luggage restrictions, exact drop-off location, acceptance deadline and hotel eligibility.
Keep your passport, medication, valuables and essential travel documents with you.
Cancellation, refund and compensation policies are determined by each service provider.
Japan Life Steps is an independent travel information website and does not operate or guarantee the third-party luggage delivery services described in this article.
